Having recently celebrated their eleventh year of business, View2Rent in Porthcawl are working hard to guarantee that the next decade is even better than the first. We chat to owner Gemma Williams-Jones to find out more.
How have things been since celebrating your decade in business?
The past 12 months have been brilliant, we’ve met some lovely new clients and friends, the response we’ve had since moving to John Street has been extremely positive. Moving has been a great thing for us, we couldn’t be happier with how the business has developed and grown over the past year.
We heard in March this year you became an award-winning business, can you tell us a little more?
I still can’t believe we won, I was honestly so shocked. After the great response we had from moving into John Street I decided to enter the business into the customer service excellence category within the South Wales Business Growth Awards. We heard just before Christmas that we had been shortlisted to attend the awards at the St Davids Hotel in Cardiff, so in February my husband Sam and our two members of staff Karen and Ali came with us.
The award category recognises businesses who have demonstrated the highest levels of customer service, we were up against some really good businesses so I honestly didn’t think for a second we would win. It was such a fantastic evening and to be able to call ourselves an award-winning agency is just amazing. Plus the fact the award was the only award to be independently judged by a mystery shopper makes it just that bit more special.
As an experienced agent, what tips would you give to any landlord looking to let their property through an agency?
Always review the agent. I think that’s so important. Anyone can tell you how good they are, so take the time to find out what others have said, discuss their experiences. Putting your investment in the hands of an agent is a big decision and one you want to get right. Most businesses these days have a Facebook page so I would check their reviews – Google reviews are also very helpful.
I would also spend some time chatting and discussing options with the agent, get to know them a little. We work on a unique and personal basis with our landlords, tenants and tradesmen, and find this gets the most results for everyone.
What does the rest of 2018 and beyond hold for View2Rent?
We’ve got a few things in mind, I don’t want to say too much at the moment but I’m very excited at the possibilities we’ve been discussing for 2019. I’m just incredibly happy at how View2Rent has grown and very proud of the feedback we get from our clients. We’ve had a great year and I’m sure there are many more to come.
69a John Street, Porthcawl, CF36 3AY