For those running a business and, for the purposes of this blog, a boutique, the key to good customer service is: to build good relationships with your customers, show you appreciate them, and promote a positive, helpful and friendly environment that makes it easy for them to do business with you.
This will help ensure they leave with a great impression. Doing these few simple things will make for a happy customer that will return often and is likely to spend more in the long run.
I know it’s difficult to employ the right staff to sell your products or services; availability and cost comes into this and nobody knows your business better than you and can sell it as well as you. But there truly is nothing worse than walking into a boutique and being greeted (or not!) by a staff member who clearly isn’t interested in you or what they are supposed to be selling.
I have had experiences of being told that something looks amazing on me when I know full well that it doesn’t. What you want is the honest truth, as painful as that might be. When you do get home and pop the item on to show your hubby, partner or, even worse, your teenage daughter and you then get the truth, your confidence is well and truly knocked. You’re then faced with having to take the item back (annoying and embarrassing) and, given that experience, you won’t want to shop there again for fear of the same experience.
Here is a short list of Vale boutiques that I have shopped at on my own, and with my mum, which provide great customer service, honest advice and that I would certainly want to continue shopping in:
Gibson and Bond (for myself and my husband)
Kathy Gittins (the style of clothes doesn’t suit me but the customer service was excellent while I was browsing)
Visage (the ladies in there are a scream!)
Colours (great for mother of the bride and prom)
Boutique Box (best for prom dresses and great mother of the bride and cruise wear too)
LouLou Boutique (in Pyle Garden Village so you can easily lose a couple of hours there – and there’s a great cafe on site.)
Do you have a favourite boutique, shop or business in the Vale of Glamorgan?
At Vale Life we’ve always invited businesses into the magazine because a) we’ve consistently had a good experience ourselves, and b) because the business has been recommended to us.
We’d love to hear your recommendations. Please email firstname.lastname@example.org