Telecare is a range of services and devices which use technology to enable people to live with greater independence and safety in their own homes. Telecare may be the only service an individual receives or may complement other services as part of a care package.
Telecare devices may be linked to the 24 hour a day, 365 days a year monitoring centre at Contact OneVale (CIV) in Barry, where trained operators are quickly alerted to an accident or emergency and take appropriate action – whether by contact our falls response service, by contacting emergency services, contacting a nominated carer or relative (a “key responder”), or simply by providing assistance and reassurance.
Alternatively, bespoke Telecare services may be directly linked to an on-site personal carer via a pager, or may be ‘standalone’ (e.g., an automatic reminder to take medication).
Benefits of Telecare
* A friendly and dignified service
* Simple to use equipment
* Provides peace of mind for the individual and their relatives/friends; n eases the pressure of family or carer commitment and time
* Reduces the level of support required to remain living at home
* Provides a range of packages to suit individual needs and circumstances
* Where appropriate, ensures that help is available at the touch of a button, 24 hours a day, 365 days a year, with instant access for falls response or emergency services personnel (where a key safe is fitted, or a keyholder is available)
* Where appropriate, reports incidents to ensure a comprehensive health and social care service is provided (e.g., to the client’s GP).
Who can benefit from Telecare?
Telecare is available to any member of the community, of any age, who would like to feel safer or more secure in their own home. This may include:
* Individuals with disabilities
* Individuals living with serious or chronic illnesses
* Individuals leaving hospital following major or minor surgery or illness
* Individuals who feel vulnerable or insecure
* Individuals at risk of domestic violence.
PACKAGES TO SUIT YOUR NEEDS
Telecare in the Vale
There are four packages for Telecare in the Vale of Glamorgan. These are as follows:
Telecare Essential
The Essential package gives you and the people around you peace of mind with the benefit of fall response 24/7/365.
* Digital base unit
* Digital pendant
* Additional pendant on request
* Wrist strap
* Lanyard
* 24/7 monitoring
* No fixed contract
* No equipment fee (*T&Cs apply)
* Fall response.
Telecare Bronze
The Bronze package gives you and the people around you peace of mind with the benefit of fall response 24/7/365. With the addition of two additional sensors for added peace of mind.
* Digital base unit
* Digital pendant
* Additional pendant on request
* Wrist strap
* Lanyard
* 24/7 monitoring
* No fixed contract
* No equipment fee (*T&Cs apply)
* Fall response
* A choice of two additional sensors from a selection.
Telecare Silver
The silver package gives you and the people around you peace of mind with the benefit of fall response 24/7/365. But now includes the option of a mobile tracking device or additional sensors for greater safety.
* Digital base unit
* Digital pendant
* Additional pendant on request
* Wrist strap
* Lanyard
* 24/7 monitoring
* No fixed contract
* No equipment fee (*T&Cs apply)
* Fall Response
* A choice of four additional sensors from a selection or two sensors from a selection and a mobile alarm device.
Telecare Gold
The Gold package gives you and the people around you peace of mind with the benefit of fall response 24/7/365. As well as extensive safety and health options that provide the fullest cover for peace of mind and security in the home.
* Digital base unit
* Digital pendant
* Additional pendant on request
* Wrist strap
* Lanyard
* 24/7 monitoring
* No fixed contract
* No equipment fee (*T&Cs apply)
* Fall Response
* Additional sensors from a selection that meet individual need (no limit on number).
Are there VAT exemptions?
If the person using the equipment/service has any long-term medical conditions or any disability they pay zero VAT for the service.
Want to know more?
For more information about Telecare services, or to request an Information and Application Pack, call Contact OneVale (C1V) on 01446 700111.
More specialised information requests are referred on by C1V to the Vale Council’s Telecare Support Officer, who is also able to visit individuals in their homes to discuss the best Telecare solution for them.
If you require this leaflet in an alternative language or format, please contact the Innovation and Information Team.
telecare@valeofglamorgan.gov.uk
…
Telecare Terms & Conditions*
No equipment fee for Monthly Lease Plan. Pending equipment is returned to us, we’ll stop your charges and refund any monies owing.
If you have an Assessment by health and social care professionals, you may be able to access the GOLD service by meeting critical or substantial eligibility criteria. Depending on circumstances clients may have to contribute towards the cost of the service.
For more information about Telecare and the different packages please contact the Telecare Team.
telecare@valeofglamorgan.gov.uk
